Hospitality Smart

Artificial intelligence plays a number of different roles within the hospitality industry, but the main one is to improve customer service.

 

One example of this is AI-powered chatbots, which can be used for online customer interactions, removing lengthy waiting times and providing swift, intelligent responses to questions.

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However, there are additional uses for artificial intelligence technology too.

 

For instance, some hotels have introduced AI and voice controlled customer service or tourist information hubs within their hotels. Meanwhile, AI can also be used to sort through data, automatically make adjustments to processes, and so on.