Hospitality Smart

One of the most exciting hospitality trends is the emergence of robots, which are defined as machines built to carry out complex tasks, either autonomously or semi-autonomously.

 

They are often equipped with artificial intelligence, and can help those operating in hospitality management by generating speed, cost and accuracy improvements.

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Hilton, for example, introduced a robot concierge recently, which is able to respond to human speech and answer questions.

 

Some travel agencies have experimented with robots to pre-qualify customers as they wait to speak to agent.